FAQ

Frequently Asked Questions (FAQ)

 

1. Where do you ship to?

We’re proudly based in Australia, and we ship both locally and worldwide! Whether you’re down the street or across the globe, we’ll deliver right to your door.

2.How long does shipping take?

Shipping typically takes 7-15 business days, depending on your location. Some items may arrive sooner. 
You’ll receive a tracking number once your order ships.

 

3. How do I track my order

As soon as your order ships, you’ll get a confirmation email with a tracking link. You can also track your order on our Track Your Order page.

4. What if my item arrives damaged or incorrect?

 

No worries—if there’s an issue with your order, just contact us at contact@fitecfit.com within 7 days of receiving it. We’ll sort it out quickly.

5. Do you accept returns or exchanges?

Yes! We offer a 30-day return policy. If you’re not happy with your purchase, contact us and we’ll walk you through the return process.

Items must be unused, in original packaging.

 

6. Can I cancel or change my order?

If your order hasn’t shipped yet, we can help cancel or update it. Reach out to us ASAP at contact@fitecfit.com.

 

7. Do you offer discounts or promo codes?

We occasionally offer promotions to our community. Sign up for our newsletter to get exclusive deals and updates.

 

8. Who can I contact for questions?

Our support team is always here to help!

Shoot us a message at contact@fitecfit.com or use the contact form on our site.